The 360° mirror survey is a device which enables to cross check the views, by combined approaches from outside and inside the company.
This survey enables the companies and/or organizations to develop action plans based on a shared perception which is approved by all parties.
Drawing up the questionnaires
Filling in the questionnaires
Crossed analysis of the answers
The companies which use this type of survey are still rare. Nevertheless they show an excellent method for getting into the place of the client and measuring clients’ satisfaction whilst sending out a positive message.
I chose Kheolia to carry out the 360° mirror survey that we launched, because the methodology presented by the institute was the most efficient and the most complete amongst the propositions we had received. Kheolia made proof of a good understanding of the problem at hand and a commitment to collect a maximum number of responses from a complex target. »
Head of the Communications Department (in-house and for institutions) at the National Institute for Archaeological Research